Delete your There It Is account

In the app, or by email if you no longer have it.

This page explains how to delete your There It Is account and data. There It Is is an app by Promethis Labs.

Delete it in the app

  1. Open There It Is.
  2. Tap More, then Delete account.
  3. Confirm. Your account, inventory and photos are deleted permanently.

Using the app without an account? Tap More › Erase what I’ve scanned instead. Guest data isn’t linked to an email address, so do this before you uninstall the app.

Delete it without the app

Email support@promethislabs.com from the email address on your account, with the subject Delete my There It Is account. We’ll confirm by email and delete the account within 30 days.

What is deleted

  • Your account and sign-in details
  • Your spaces, items and everything read from labels
  • Your photos and close-ups
  • Your questions and app records linked to you

What is kept

Copies in our backups are removed within 30 days. We may keep usage counts that no longer identify you, and records we must keep by law. Purchase records held by Google Play or the App Store are kept under their policies.

Deleting your account doesn’t cancel a subscription. Cancel it in Google Play or in your App Store settings.

For more detail, read our privacy policy.